FAQ: credits and payments

Q: Do I get free credits when I register?

Yes! Every new user receives 200 free credits as soon as their account is created. That lets you experience how credits work right away without having to pay first.

Q: Which payment methods can I use?

You can pay via Stripe (card payment) or Neosurf (a prepaid voucher). When purchasing, you confirm that you accept the terms and that you're of legal age.

Q: Where can I see my credit history?

Your dashboard shows an overview of your credit history: every purchase and every spend is recorded, along with your balance before and after each transaction and a short description.

Q: What exactly do I spend my credits on?

You spend credits on paid tiers like Diamond or Platina, on their automatic renewal, on Platina placements, and on Bump Up to put your listing back at the top.

FAQ: credits and payments

Credits are Passion Hub's currency. Below we answer the questions you're probably wondering about, from free credits to payment methods.

What exactly are credits?

Credits are Passion Hub's internal currency. You buy them with real money and use them to pay for paid plans, renewals, Platina placements, and Bump Up. That way you don't have to enter your payment details every single time.

Do I get free credits when I register?

Yes! Every new user receives 200 free credits as soon as their account is created. That lets you experience how credits work right away without having to pay first.

How do I buy credits?

You choose a credit package in your dashboard and complete the payment. Larger packages generally give you more credits per euro, handy if you advertise regularly. For example, €5.00 already gets you 10 credits, and €100.00 gets you as much as 220 credits.

Which payment methods can I use?

You can pay via Stripe (card payment) or Neosurf (a prepaid voucher). When purchasing, you confirm that you accept the terms and that you're of legal age.

Where can I see my credit history?

Your dashboard shows an overview of your credit history: every purchase and every spend is recorded, along with your balance before and after each transaction and a short description.

What exactly do I spend my credits on?

You spend credits on paid tiers like Diamond or Platina, on their automatic renewal, on Platina placements, and on Bump Up to put your listing back at the top.

Can I get my credits refunded?

Have a question about a payment or want to request a refund? Please reach out directly to our support team through the contact form so we can look into your situation together.