FAQ: account and verification

Q: What does the registration wizard involve exactly?

The wizard has three steps: first you fill in your name, email address, and phone number, then you choose a password, and finally you complete the verification step. That way your account is fully set up right away.

Q: Which documents do I need to upload for verification?

We ask for a clear selfie and a photo of your passport or ID. Make sure both are sharp, well-lit, and fully readable so we can process your verification smoothly.

Still have questions about creating your account or getting identity-verified? Below are the answers to the questions we get most often.

How do I create an account?

You go through a short registration wizard with three steps: contact details, password, and verification. Your account is ready within a few minutes. You can always go back a step to change something before you finish.

Do I really need to be 18 or older?

Yes, that's a strict requirement. We check your date of birth during registration, and you must be 18 or older to create an account. This applies to advertisers and visitors alike.

What does the registration wizard involve exactly?

The wizard has three steps: first you fill in your name, email address, and phone number, then you choose a password, and finally you complete the verification step. That way your account is fully set up right away.

Which documents do I need to upload for verification?

We ask for a clear selfie and a photo of your passport or ID. Make sure both are sharp, well-lit, and fully readable so we can process your verification smoothly.

Why is identity verification required?

Identity verification makes sure we know who's advertising on Passion Hub and that everyone is genuinely of legal age. That's why it's a mandatory step: without approved verification, a listing can't be published.

When does my listing become visible to visitors?

Once your identity verification is approved, your listing can be published and will appear in search results. Until then, it stays out of view for visitors, even if you've already filled it in completely.

I never received the confirmation email. What now?

First check your spam folder, the confirmation email sometimes ends up there by accident. Did you enter the right email address? If you're still stuck, feel free to reach out to support through the contact form.

How do I reset my password?

If you've forgotten your password, you can simply request a reset link from the login page. You'll receive an email that lets you set a new password in a few steps.

Are my verification documents private?

Absolutely. Your selfie and passport or ID document are stored privately and handled confidentially. They're used solely to confirm your identity and age.