Contacting support

Running into an issue, or just have a question? Our support team is happy to help. This article explains how to reach Passion Hub, what to include in your message, and what you can expect from us.

The contact form

The fastest way to reach us is through the contact form. It asks for:

Name: so we know who we're talking to.
Email address: so we can send you a reply.
Subject: choose from general, technical, billing, account, or other, so your message lands with the right person right away.
Message: describe clearly what you need help with.

Once you submit the form, your question goes straight to the Passion Hub team via [email protected].

Already logged in?

Already a user and logged in? You'll find the same contact form inside your dashboard. That way you don't need to log out or look for a separate form. You can just ask your question from your account, with the same subject and message fields.

Getting the fastest reply

A few tips to help us get you sorted quickly:

Pick the right subject: it saves time, since your message reaches the right colleague faster.
Be specific: mention, for example, which listing, payment, or setting is involved.
Use an email address you check regularly, so you don't miss our reply.

Also by email and WhatsApp

You don't have to use the contact form. You're welcome to email us directly at [email protected]. Prefer to send a quick message instead? You can also reach us on our WhatsApp line: +32 469 66 29 51. Send your question over and we'll reply as soon as we can.

Good to know: this WhatsApp line is for questions to Passion Hub support. If you want to reach an advertiser, use the contact details shown on their own listing instead.

What you can expect from us

We do our best to answer every message personally and helpfully. Got a simple question about how something works, or need to report an issue with your account or payment? Send it our way, we're happy to help you figure it out.